Thank you for shopping with us! We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t work out. If you need to return an item, please read our returns policy below.

1. Eligibility for Returns

You can return items within 30 days of purchase, provided that the product is in its original condition, unused, and in the original packaging.  Sorry we do not offer a exchange service, please follow the instructions below.

2. Restocking Fee and Delivery fee

Please note that all returns are subject to a restocking fee of £5 per order.

Retailers charge return fees to cover the costs of processing returns, which include: discarding damaged returned goods, restocking, repackaging, inspecting the returned goods, processing the refund and handling any reverse logistics operations.  Additionally, the postage paid for order delivery is non-refundable.

The restocking fee is necessary to help us maintain competitive pricing and continue offering quality service. We strive to provide excellent value while ensuring the smooth operation of our business.

3. How to Return an Item

• Contact our customer service team at to request a return authorization.
• Ensure the item is securely packaged and include your original receipt or order number.
• Send the item to the return address provided below.

4. Refunds

Once we receive and inspect the returned item, we will issue a refund minus the restocking and packaging fee. Refunds will be processed to the original payment method.

5. Packing Your Return

When returning an item, it's important to ensure that it is securely packaged to prevent any damage during transit. Here are some guidelines to help you properly package your return:

1. Original Packaging: Whenever possible, please use the original packaging in which the item was delivered. This will help protect the product and reduce the risk of damage.

2. Secure the Item: Ensure that the item is properly cushioned within the box, using bubble wrap, packing peanuts, or any other protective materials to avoid any impact or damage during shipping.

3. Labeling: Include the original order number, receipt, or any return instructions provided by our customer service team inside the package. This will help us process your return quickly.

4. Close the Package Properly: Seal the package securely using strong tape to prevent it from opening during transport.

Important Information Regarding Returns:

Please ensure that all returned items are securely packaged to prevent any damage during transit. Kindly note that any items returned with damage due to insufficient or improper packaging will be subject to additional charges. We recommend using the original packaging when possible, or ensuring that the item is well-protected to avoid any issues.

Thank you for your understanding.

By following these steps, you help ensure that your return is processed efficiently and that the item arrives back in good condition. If you have any questions about how to package your return, please don’t hesitate to contact our customer service team for assistance.