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Help Centre & FAQ

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Frequently Asked Questions

How Can I Track My Order?

To track your order, please look for an email from the courier in your inbox, which contains all the necessary tracking details. If you haven't received such an email, feel free to reach out to support@papercutz for assistance. For additional information, you can visit the Courier Help Page.

What time will my delivery arrive?

On the day of delivery, if your order is being shipped by courier, you will receive an email providing a one-hour time slot indicating when your order is expected to arrive.

Is the product I want in Stock?

To inquire about the availability of a product, please note that we strive to maintain a full inventory at all times. For urgent requests, you may reach out to our sales team at 0161 231 1238 for immediate stock confirmation.

I'm buying for a school, can I pay on credit?

School purchases can be made on credit. For more details on this payment option, please follow the link.

Can I get Card Pre-Creased?

Certainly! Our Card Blanks Category offers a wide selection of pre-creased card blanks. Additionally, we provide a 'Crease to Size' service, allowing you to have any card or paper custom creased to your specific requirements.

Can I get my paper or card cut to size?

You have the option to have your paper or card trimmed to your desired dimensions. For details on our cutting services, please

Can I print on ...?

For guidance on printing, please access our printing guide

What does GSM Mean?

GSM is an acronym for Grams per Square Meter, which indicates the weight of the paper. Typically, a higher GSM value signifies a heavier paper weight. For further details, please click here

What does Micron mean?

"Micron" refers to the unit of measurement for thickness, where 1 micron is equivalent to 0.001 millimeters (mm). In other words, 1000 microns is the same as 1mm in thickness. For additional information, please click here

How do I return my order?

To initiate a return for your order, simply click here